386bet Privacy Policy — How Your Information Is Kept Safe

1Introduction & Definitions

386bet is an internationally licensed online entertainment platform. We believe every user's personal information is their own property, and protecting it is our responsibility. This Privacy Policy ("Policy") describes how 386bet collects, stores, uses, and safeguards your personal information.

Some key definitions used in this Policy: "Personal Information" refers to any information that can directly or indirectly identify you — such as your name, address, mobile number, email, or financial details. "Processing" refers to any activity involving the collection, storage, modification, use, or deletion of data.

386bet has published this policy with Bangladeshi users in mind. In the event of any conflict between the English and Bengali versions, the English version shall prevail.

2What Information Is Collected

386bet may collect the following types of information:

We only collect information that is necessary to provide our services. We do not ask for unnecessary or sensitive data.

3Purpose of Data Collection

386bet uses your information for the following specific purposes:

• Account Management: To confirm registration, verify login, and keep your profile up to date.
• Identity Verification (KYC): To verify age and identity for fraud prevention and compliance with legal obligations.
• Payment Processing: To process deposits and withdrawals accurately and maintain transaction history.
• Customer Support: Properly resolving your complaints and inquiries.
• Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Responsible Gaming: Identifying excessive gaming patterns and providing appropriate support.
• Promotions & Offers: Sending you relevant bonuses and offers based on your preferences (you can opt out at any time).
• Legal Obligations: Compliance with the guidelines of relevant regulatory authorities.

386bet does not use your information for any purpose beyond those stated above. You will be separately notified — and your consent obtained where required — before your data is used for any new purpose.

4How Information Is Stored and Protected

386bet follows the highest industry standards to protect your information. Our security operates across multiple layers:

• Transmission Security: All data transmissions are encrypted using TLS 1.3 protocol and 256-bit SSL certificates. No third party can intercept or tamper with your data in transit.
• Storage Security: Passwords are stored using bcrypt hashing. Card and payment details are kept in a separate encrypted vault in compliance with PCI-DSS standards.
• Access Controls: Only authorized personnel can access necessary data. All access is logged and reviewed on a regular basis.
• Regular Audits: Regular security assessments and penetration testing are conducted by independent third parties.
• Data Center: Our servers are hosted in ISO 27001-certified data centers with 24/7 physical security.

In the event of a security incident, affected users will be notified within 72 hours and swift action will be taken to resolve the issue.

5Sharing Information with Third Parties

386bet never sells your personal information. It may only be shared in the limited circumstances below:

• Payment Processor: Only the information necessary to complete a transaction is shared with Mobile Banking, Nagad, Rocket, or your bank.
• Identity Verification Service: Name and ID details may be shared with authorized verification agencies to complete the KYC process.
• Legal Obligations: Information may be disclosed under court order or at the request of a regulatory authority. Only the minimum necessary data is provided in such cases.
• Technology Partner: Server hosting and cybersecurity providers who are bound by strict confidentiality agreements with 386bet.

Every third-party partner engaged by 386bet is required to comply with our privacy standards. They are not permitted to use your information for their own purposes.

6Cookie Policy

386bet uses cookies on its website and app. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Performance Cookies: Used to understand page load speeds and identify issues. All data collected this way is completely anonymous.
• Functionality Cookies: Remembering your preferred language, theme, or game settings.
• Analytics Cookies: To understand how users interact with the platform, helping us improve our services.

You can disable all non-essential cookies through your browser settings. Please note that some features may not function correctly as a result.

7Your Rights

Under the 386bet Privacy Policy, you have the following rights:

8Children's Privacy Protection

386bet is an entertainment platform exclusively for adults. We do not knowingly collect information from anyone under the age of 18.

Age is verified at registration, and proof of age is collected during the KYC process. If a minor is found to have registered by mistake, their account will be immediately closed and all collected data will be deleted.

If a parent or guardian suspects their minor child is using 386bet, please contact us at [email protected]. We will take prompt action.

9Data Retention Period

386bet does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account Information: Retained for the duration of the active account and for up to 5 years after closure (as required by law).
• Transaction Records: Financial transaction records are retained for up to 7 years — this is part of international anti-money laundering regulations.
• Customer Support Records: Chat logs and complaint records are retained for up to 3 years.
• Marketing Information: Deleted immediately upon opt-out.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 12 months.

Once the retention period ends, data is securely deleted or fully anonymized so that no individual can be identified.

10Privacy Policy Changes

This Privacy Policy may be updated from time to time due to business needs, legal changes, or technical improvements. When changes are made, we will notify you through the following methods:

• The "Last Updated" date at the top of the page will be revised.
• For significant changes, advance notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.

Continued use of 386bet after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Live Chat: Log in to the platform and click the chat icon on the right — you will get an instant response.
• Email: [email protected] — Typically responded to within 24 hours.
• FAQ: For answers to common questions FAQ Page View.

For data protection requests (access, correction, or deletion), please email us with "Data Request" in the subject line. Once your identity is verified, we will act promptly.